Terms & Conditions

01. The service

Total Ops connects to the channels you authorise, interprets incoming enquiries, and carries out the actions you have configured — quoting, booking, invoicing, escalating. You remain the sender of record for anything issued from your channels.

02. Your account and channels

• You confirm you are authorised to connect the inboxes, numbers and third-party tools you link.
• Keep credentials and approver access secure; you are responsible for actions taken by your users.
• You are responsible for the accuracy of rate cards, availability and templates we action from.

03. Autonomy and approvals

You set the value thresholds and per-action autonomy limits. Actions inside those limits may send automatically; anything above them waits in the approval queue. Where you allow automatic sending, you accept the resulting communications and commitments as your own.

04. Acceptable use

• No unsolicited bulk messaging, or messaging contacts who have not opted in to your channels.
• No unlawful, misleading, or harmful content, and no attempt to disrupt or reverse engineer the service.
• You must comply with the terms of the messaging platforms and integrations you connect.

05. Fees and billing

Plans are billed monthly in advance unless agreed otherwise in writing. Usage above your plan's included volume is billed at the rate shown on your plan. Fees are exclusive of VAT. Late payment may result in suspension after written notice.

06. Trials and pilots

Pilot and demo environments are provided so you can assess the service. Output produced during a pilot is illustrative and should be reviewed before it is relied on commercially.

07. Your data and ours

You keep ownership of your messages, customer records and documents. We keep ownership of the Total Ops platform, models, workflows and configuration tooling. We may use aggregated, de-identified operational metrics to improve the service.

08. Availability and support

We aim for high availability and publish planned maintenance in advance. Where your plan includes a service level, the target and remedies for that plan apply. Outages caused by third-party channels or integrations sit outside our control.

09. Suspension and termination

Either side may end a monthly plan with 30 days' written notice. We may suspend access immediately for non-payment, security risk, or breach of acceptable use. On termination we disconnect your channels and delete or return your data on request.

10. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, neither side is liable for indirect or consequential loss, and our total liability in any 12-month period is capped at the fees you paid in that period. Automated output is a tool, not professional advice.

11. Changes and governing law

We may update these terms and will tell you before material changes take effect. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.