This is your business talking — not a standard demo
5.0
EmailEnquiry
Can you quote 3 rooms this weekend?
Today 11:47
EmailActioned
Quote #4180 sent as PDF
Today 11:47
Our Partnerships
Ensuring full business coverage.
Xero
QuickBooks
Sage
HubSpot
Salesforce
Slack
Microsoft 365
Google Workspace
Stripe
Shopify
Zapier
Calendly
Pipedrive
Xero
QuickBooks
Sage
HubSpot
Salesforce
Slack
Microsoft 365
Google Workspace
Stripe
Shopify
Zapier
Calendly
Pipedrive
Not on the list? Integration still available.
AI Email Actioner
For the inbox that quietly eats half the working day
Shared inboxes are where work goes to wait. Total Ops reads every incoming email, understands the request, and then actions it — drafting or sending the reply, attaching the right document, pulling the numbers from your own pricing, booking the meeting in the correct diary, and filing the thread against the right customer record.
Quote or proposal
Written quote sent same-hour, thread filed against the customer
"Can you send a written quote?"
Extracts scope, quantities and timescales from the email
Prices it against your rate card and builds the proposal
Rate cardProposal templatesCRM record
Triage and routing
Inbox stays at zero without anyone sorting it
Mixed enquiries landing in one shared inbox
Classifies each email by intent, urgency and owner
Answers everything routine itself, in your tone
Routing rulesTeam ownershipPriority rules
Meeting request
Meeting in the diary, no scheduling ping-pong
"Could we arrange a call next week?"
Checks the right diary for genuine availability
Proposes or confirms a slot and sends the invite
CalendarMeeting typesInvite templates
Follow-up and chasing
Fewer quotes lost to silence, all of it logged
Quote sent, thread goes quiet
Tracks which threads are still waiting on a reply
Follows up on your cadence, in the same thread
Open threadsFollow-up cadenceCRM stage
Invoice recovery
Money collected without anyone drafting awkward emails
An invoice is overdue and the chase window opens
Checks the invoice status and payment history before writing anything
Sends a polite chaser email with the statement and payment link attached
Accounting syncPayment linksChase cadence
Document request
Paperwork out the same minute, nothing hunted for by hand
"Can you send over the paperwork we need?"
Works out exactly which documents the thread is asking for
Attaches the current versions from your document library
Document libraryCustomer recordCompliance rules
Stop wasting time. Start actioning emails.
200
Emails handled daily
50+
Businesses
5★
Google review rating
24/7
Runs around the clock
SECTOR BY SECTOR
The Industries That Trust Us
Whatever you do, we learn how enquiries work in your world — then handle them exactly the way your customers expect.
Estate Agents
Ask about a listing on WhatsApp, chatbot or email, and get matched to the right property with a viewing booked in — before another agent even replies.
40% faster viewing bookings
Dental Clinics
No more phone tag. Patients get matched to the next available slot the moment they message, and it's confirmed instantly — whichever way they got in touch.
Zero missed bookings
Beauty Salons & Spas
Pricing, availability, and the booking itself — handled in one reply, whether the client messaged on WhatsApp, your chatbot, or email.
3x more bookings converted
Accountants
Chasing documents used to mean chasing people. Now reminders go out, deadlines get tracked, and every reply is logged automatically.
3x more bookings converted
Law Firms & Conveyancers
Case updates and document requests are actioned the moment they land — so nothing sits waiting for a paralegal to get to it.
50% faster case turnaround
Marketing Agencies
New business enquiries get qualified, briefed and booked with a strategist automatically — and quiet proposals get chased without anyone leaving client work.
44% more discovery calls
Estate Agents
Ask about a listing on WhatsApp, chatbot or email, and get matched to the right property with a viewing booked in — before another agent even replies.
40% faster viewing bookings
Dental Clinics
No more phone tag. Patients get matched to the next available slot the moment they message, and it's confirmed instantly — whichever way they got in touch.
Zero missed bookings
Beauty Salons & Spas
Pricing, availability, and the booking itself — handled in one reply, whether the client messaged on WhatsApp, your chatbot, or email.
3x more bookings converted
Accountants
Chasing documents used to mean chasing people. Now reminders go out, deadlines get tracked, and every reply is logged automatically.
3x more bookings converted
Law Firms & Conveyancers
Case updates and document requests are actioned the moment they land — so nothing sits waiting for a paralegal to get to it.
50% faster case turnaround
Marketing Agencies
New business enquiries get qualified, briefed and booked with a strategist automatically — and quiet proposals get chased without anyone leaving client work.
44% more discovery calls
Try it now on your own business
Your own website, your own enquiries, actioned live.
Drop in your business email and website address — we read your public pages, services, pricing signals and tone of voice, and set the actioner up around your business automatically.
And then you're live
02
Send a real enquiry and watch it get actioned using your own information — no setup, no integration work, no scripted demo.
For businesses getting a wider mix of enquiry types that need real back-and-forth, with information pulled from your systems before a reply can be actioned.
Scope at this tier
✓Bespoke build on one channel (WhatsApp, email or chatbot)
✓Integrated with your existing systems to pull live data
✓Several distinct enquiry types, each handled end to end
✓More back-and-forth before the action is complete
✕Enquiries sit unread until someone gets a spare five minutes
✕Prices, slots and documents get looked up by hand, every time
✕The same questions get answered again from scratch
✕Nobody's sure what was promised, or by who
After Total Ops
Every message is read and understood the second it lands
Quotes, bookings and documents are pulled and sent automatically
Repeat questions are answered from your own live data
Every action is logged, so the trail is always there
What it's costing you
Put a number on the enquiries you're actioning by hand
What enquiries cost you
Add your team's monthly wage bill and the hours they lose to enquiries each week.
Per week
£665
Per month
£2,880
Per year
£34,560
That's roughly 83 working days a year on enquiry admin, at an effective £55/hour. Most of it is work we can action for you.
Email handler FAQs
What teams ask before pointing their inbox at it
Which inboxes does it work with?
Microsoft 365 and Google Workspace, including shared inboxes and aliases such as info@ or enquiries@. It works inside your existing mailbox rather than replacing it.
Can it draft only, instead of sending?
Yes. You can run it in draft mode, where every reply waits in the thread for a quick review and send, then move individual categories to fully automatic once you're confident.
Will it reply to spam or marketing email?
No. Newsletters, cold outreach and automated notifications are recognised and left alone or filed, so it only acts on genuine customer enquiries.
Does it sound like us?
It writes from your existing replies, tone rules and templates, so responses read like your team rather than a generic assistant. You can tune the tone at any time.
What about anything sensitive or legal?
Complaints, disputes, advice and anything outside your rules are never answered automatically. They're summarised with the full thread context and routed to the right person.
How does it handle attachments we receive?
It reads them, extracts what matters, files them against the right record and uses the contents to complete the action — so a PDF buried in a thread doesn't stall the work.
Can our team still work the same inbox?
Yes. Anyone can take over a thread at any point, and the handler steps back automatically as soon as a person replies — then picks the admin back up afterwards.
What does an email actioner cost?
The same as WhatsApp and the website chatbot: a one-off build cost set by how complex your actioner is, then a small monthly usage and maintenance fee based on volume.
It's time to let every channel run itself
Enquiries come in everywhere. We make sure none of them get missed — and every one gets actioned automatically.
✓Works with the tools you already use
✓No enquiry left unanswered
✓Handles the back-and-forth, not just the first reply
EmailEnquiry
Xero
QuickBooks
Sage
HubSpot
Salesforce
Slack
Microsoft 365
Google Workspace
Stripe
Shopify
Zapier
Calendly
Pipedrive