The AI enquiry handler for salons & spas — for the booking request sent mid-blow-dry
Total Ops reads every WhatsApp message, social DM, email and chatbot enquiry your salon receives, then actions it — the right stylist and service length booked, colour and treatment prices quoted from your own menu, deposits taken, cancellation gaps refilled from the waiting list, and patch-test reminders and prep notes sent automatically.
Pick an enquiry type in the diagram to see what a client message triggers, which salon data it pulls, and what your client receives back — so your front desk can stay hands-on with clients instead of hands-on with inboxes.
Books the right service length with a stylist qualified to deliver it
Bookings are made with the correct service length and a stylist or therapist actually qualified to deliver it, so a full head of highlights never lands in a thirty-minute slot on a junior's column.
Quotes colour and treatment prices from your own bands, not guesses
Colour, extension and treatment prices are quoted from your own bands rather than guessed, with consultation requirements explained, so clients arrive knowing what they're paying.
Takes deposits and applies your cancellation policy automatically
Deposits are taken and your cancellation policy is applied consistently and politely to every client, which protects prime-time columns without anyone having an awkward conversation.
Refills cancellations and prime-time gaps from the waiting list
Late cancellations and prime-time gaps are offered straight to your waiting list, and the first person to accept is booked in — usually before the front desk has noticed the gap.
Sends patch-test reminders, prep notes, aftercare and gift vouchers
Patch-test reminders, prep notes, aftercare advice and gift vouchers are sent automatically at the right moment, so treatments go ahead safely and results hold up.
Logs every enquiry and action against the client record
Every enquiry, quote and booking is logged against the client record, so their history, preferences and formulas travel with them whichever team member they see next.
SECTOR BY SECTOR
Other Industries That Trust Us
Whatever you do, we learn how enquiries work in your world — then handle them exactly the way your customers expect.
Estate Agents
Ask about a listing on WhatsApp, chatbot or email, and get matched to the right property with a viewing booked in — before another agent even replies.
40% faster viewing bookings
Dental Clinics
No more phone tag. Patients get matched to the next available slot the moment they message, and it's confirmed instantly — whichever way they got in touch.
Zero missed bookings
Accountants
Chasing documents used to mean chasing people. Now reminders go out, deadlines get tracked, and every reply is logged automatically.
3x more bookings converted
Law Firms & Conveyancers
Case updates and document requests are actioned the moment they land — so nothing sits waiting for a paralegal to get to it.
50% faster case turnaround
Marketing Agencies
New business enquiries get qualified, briefed and booked with a strategist automatically — and quiet proposals get chased without anyone leaving client work.
44% more discovery calls
Estate Agents
Ask about a listing on WhatsApp, chatbot or email, and get matched to the right property with a viewing booked in — before another agent even replies.
40% faster viewing bookings
Dental Clinics
No more phone tag. Patients get matched to the next available slot the moment they message, and it's confirmed instantly — whichever way they got in touch.
Zero missed bookings
Accountants
Chasing documents used to mean chasing people. Now reminders go out, deadlines get tracked, and every reply is logged automatically.
3x more bookings converted
Law Firms & Conveyancers
Case updates and document requests are actioned the moment they land — so nothing sits waiting for a paralegal to get to it.
50% faster case turnaround
Marketing Agencies
New business enquiries get qualified, briefed and booked with a strategist automatically — and quiet proposals get chased without anyone leaving client work.
For businesses getting a wider mix of enquiry types that need real back-and-forth, with information pulled from your systems before a reply can be actioned.
Scope at this tier
✓Bespoke build on one channel (WhatsApp, email or chatbot)
✓Integrated with your existing systems to pull live data
✓Several distinct enquiry types, each handled end to end
✓More back-and-forth before the action is complete
Add your team's monthly wage bill and the hours they lose to enquiries each week.
Per week
£665
Per month
£2,880
Per year
£34,560
That's roughly 83 working days a year on enquiry admin, at an effective £55/hour. Most of it is work we can action for you.
How we work
1Book a meeting20 minutes, no prep needed
2DiscussionWhere enquiries land and stall
3Audit of systemsInbox, CRM, diary, rate card
4DevelopmentYour actions built and tested
5Roll outLive, monitored, tuned weekly
✓ Every channel running itself
Our Partnerships
Ensuring full business coverage.
Xero
QuickBooks
Sage
HubSpot
Salesforce
Slack
Microsoft 365
Google Workspace
Stripe
Shopify
Zapier
Calendly
Pipedrive
Xero
QuickBooks
Sage
HubSpot
Salesforce
Slack
Microsoft 365
Google Workspace
Stripe
Shopify
Zapier
Calendly
Pipedrive
Not on the list? Integration still available.
Salon FAQs
What salons and spas ask us first
Will it book the right service length?
Yes. It reads your service menu, true durations and stylist skill levels, so a full balayage never gets dropped into a 30-minute slot and juniors don't get booked for work they can't do.
Can it take deposits?
It applies your deposit rules and sends the payment link as part of the booking, then confirms only once the deposit is settled if that's how you work.
Does it just reply, like an Instagram auto-reply?
No. The appointment is in the column, the deposit is taken, the patch test is diarised and the client has the prep notes. The message they read is confirmation the work is already done.
Does it handle Instagram and Facebook DMs as well as WhatsApp?
Yes — WhatsApp, social DMs, email and your website chatbot all feed the same handler, so a client gets the same answer whichever channel they use, including out of hours.
Will it protect us from no-shows?
It enforces your deposit and cancellation terms, sends staged reminders, and works the waiting list the moment a client drops out so prime-time columns don't sit empty.
Does it work with our booking software?
It connects to the salon systems you already use, plus Microsoft 365 or Google Workspace, WhatsApp Business and your social inboxes, so bookings land in the real diary your team works from.
What about a complaint about a treatment?
Complaints are never auto-handled. They're summarised with the full thread and history and escalated to the manager or owner straight away.
Xero
QuickBooks
Sage
HubSpot
Salesforce
Slack
Microsoft 365
Google Workspace
Stripe
Shopify
Zapier
Calendly
Pipedrive