This is your business talking — not a standard demo
5.0
WhatsAppEnquiry
Can I get a slot on Tuesday morning?
Today 11:47
WhatsAppActioned
Tuesday 09:00 slot confirmed
Today 11:47
Our Partnerships
Ensuring full business coverage.
Xero
QuickBooks
Sage
HubSpot
Salesforce
Slack
Microsoft 365
Google Workspace
Stripe
Shopify
Zapier
Calendly
Pipedrive
Xero
QuickBooks
Sage
HubSpot
Salesforce
Slack
Microsoft 365
Google Workspace
Stripe
Shopify
Zapier
Calendly
Pipedrive
Not on the list? Integration still available.
AI WhatsApp Actioner
Your WhatsApp inbox, running itself — and finishing the work
Most WhatsApp enquiries never needed a person. They needed a price, a slot, a document or an update. Total Ops reads every message on your business number, works out the intent behind it, and then actions it end to end — quoting from your own price list, booking straight into your diary, chasing the details you're missing and confirming back in the same thread.
Price enquiry
Priced answer sent in seconds, enquiry logged as an opportunity
"How much would this cost?"
Reads what's being asked for and any detail already given
Matches it to the right item on your price list
Price listService catalogueCustomer history
Booking request
Appointment booked and confirmed without anyone touching it
"Can I book Thursday afternoon?"
Checks live availability against the right diary
Offers the closest real slots, not vague options
Calendar availabilityStaff rotaBooking rules
Missing information
Complete enquiry, no back-and-forth for your team
Enquiry arrives without the detail you need to act
Identifies exactly which details are missing
Asks for them conversationally, one step at a time
Intake checklistThread historyChase cadence rules
Escalation
Nothing risky answered automatically, nothing lost either
Complaint, sensitive issue or anything outside the rules
Recognises tone and risk, and stops short of answering
Summarises the thread with the customer context attached
Escalation rulesTeam routingThread summary
Invoice recovery
Money collected without awkward manual follow-up
An invoice is unpaid and the chase window opens
Checks the invoice status and payment history
Sends a polite WhatsApp reminder with the payment link
Accounting syncPayment linksChase cadence
Document request
Paperwork sent instantly, nothing hunted for by hand
Customer asks for paperwork, proof or certificates
Identifies the right document from your stored files
Attaches it to a WhatsApp reply with any required context
Document storeCustomer recordCompliance rules
Stop wasting time. Start actioning queries.
200
Messages handled daily
50+
Businesses
5★
Google review rating
24/7
Runs around the clock
SECTOR BY SECTOR
The Industries That Trust Us
Whatever you do, we learn how enquiries work in your world — then handle them exactly the way your customers expect.
Estate Agents
Ask about a listing on WhatsApp, chatbot or email, and get matched to the right property with a viewing booked in — before another agent even replies.
40% faster viewing bookings
Dental Clinics
No more phone tag. Patients get matched to the next available slot the moment they message, and it's confirmed instantly — whichever way they got in touch.
Zero missed bookings
Beauty Salons & Spas
Pricing, availability, and the booking itself — handled in one reply, whether the client messaged on WhatsApp, your chatbot, or email.
3x more bookings converted
Accountants
Chasing documents used to mean chasing people. Now reminders go out, deadlines get tracked, and every reply is logged automatically.
3x more bookings converted
Law Firms & Conveyancers
Case updates and document requests are actioned the moment they land — so nothing sits waiting for a paralegal to get to it.
50% faster case turnaround
Marketing Agencies
New business enquiries get qualified, briefed and booked with a strategist automatically — and quiet proposals get chased without anyone leaving client work.
44% more discovery calls
Estate Agents
Ask about a listing on WhatsApp, chatbot or email, and get matched to the right property with a viewing booked in — before another agent even replies.
40% faster viewing bookings
Dental Clinics
No more phone tag. Patients get matched to the next available slot the moment they message, and it's confirmed instantly — whichever way they got in touch.
Zero missed bookings
Beauty Salons & Spas
Pricing, availability, and the booking itself — handled in one reply, whether the client messaged on WhatsApp, your chatbot, or email.
3x more bookings converted
Accountants
Chasing documents used to mean chasing people. Now reminders go out, deadlines get tracked, and every reply is logged automatically.
3x more bookings converted
Law Firms & Conveyancers
Case updates and document requests are actioned the moment they land — so nothing sits waiting for a paralegal to get to it.
50% faster case turnaround
Marketing Agencies
New business enquiries get qualified, briefed and booked with a strategist automatically — and quiet proposals get chased without anyone leaving client work.
44% more discovery calls
Try it now on your own business
Your own website, your own enquiries, actioned live.
Drop in your business email and website address — we read your public pages, services, pricing signals and tone of voice, and set the actioner up around your business automatically.
And then you're live
02
Send a real enquiry and watch it get actioned using your own information — no setup, no integration work, no scripted demo.
For businesses getting a wider mix of enquiry types that need real back-and-forth, with information pulled from your systems before a reply can be actioned.
Scope at this tier
✓Bespoke build on one channel (WhatsApp, email or chatbot)
✓Integrated with your existing systems to pull live data
✓Several distinct enquiry types, each handled end to end
✓More back-and-forth before the action is complete
✕Enquiries sit unread until someone gets a spare five minutes
✕Prices, slots and documents get looked up by hand, every time
✕The same questions get answered again from scratch
✕Nobody's sure what was promised, or by who
After Total Ops
Every message is read and understood the second it lands
Quotes, bookings and documents are pulled and sent automatically
Repeat questions are answered from your own live data
Every action is logged, so the trail is always there
What it's costing you
Put a number on the enquiries you're actioning by hand
What enquiries cost you
Add your team's monthly wage bill and the hours they lose to enquiries each week.
Per week
£665
Per month
£2,880
Per year
£34,560
That's roughly 83 working days a year on enquiry admin, at an effective £55/hour. Most of it is work we can action for you.
WhatsApp handler FAQs
What businesses ask before switching WhatsApp on
Does it use our existing WhatsApp number?
Yes. It runs on your business number through the official WhatsApp Business platform, so customers message the number they already have and the history stays in one place.
How is this different from a chatbot with quick replies?
A chatbot replies. This actions. It builds the quote from your pricing, books the slot in your diary, sends the document, updates the record — and the message the customer gets is the confirmation that the work is already done.
Can we approve replies before they send?
Yes. You choose which actions run automatically and which wait for approval. Many teams start with approvals on quotes and money-related replies, then loosen them once they trust the output.
What happens when someone asks something it shouldn't answer?
It stops. Anything outside your rules — advice, complaints, unusual pricing, sensitive matters — is summarised and routed to the right person instead of guessed at.
Will customers know it isn't a person?
That's your call. You set the tone, the name it replies under and whether it identifies itself. It won't pretend to be a specific member of staff unless you ask it to.
Does it work alongside our team in the same inbox?
Yes. Your team can take over any thread at any point, and the handler steps back automatically once a person joins the conversation.
It's time to let every channel run itself
Enquiries come in everywhere. We make sure none of them get missed — and every one gets actioned automatically.
✓Works with the tools you already use
✓No enquiry left unanswered
✓Handles the back-and-forth, not just the first reply
WhatsAppEnquiry
Xero
QuickBooks
Sage
HubSpot
Salesforce
Slack
Microsoft 365
Google Workspace
Stripe
Shopify
Zapier
Calendly
Pipedrive