Your data is safe with us
We take security seriously. Every enquiry workflow we build is designed with compliance, encryption and human oversight at its core.
Is this GDPR compliant?
Yes. Every Total Ops workflow runs on a documented lawful basis, with data minimisation, support for erasure and portability, and a Data Processing Agreement for every customer. Compliance is designed into the workflow rather than bolted on afterwards.
What does 'EU AI Act ready' mean?
It means clear documentation of what each automation does, human oversight on consequential actions, traceable audit logs, and transparency about where AI is used — so you can demonstrate accountable, explainable handling of customer enquiries.
How is our data secured?
AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls and full audit logging on monitored infrastructure. Keys rotate on a schedule and every access to data is recorded.
How we keep you protected
GDPR compliant
Full UK & EU data protection compliance.
- A documented lawful basis for every processing activity
- Data minimisation — we only process what an enquiry needs
- Right to erasure and data portability fully supported
- Data Processing Agreements provided to every customer
- Data Protection Impact Assessments on higher-risk processing
Enterprise-grade encryption
Protected at every stage of the flow.
- AES-256 encryption for all data at rest
- TLS 1.3 for all data in transit
- End-to-end encryption on sensitive actions
- Encryption keys rotated on a regular schedule
- No plaintext storage of credentials or personal data
EU AI Act ready
Transparent, accountable AI with human oversight.
- Every automated decision is explainable and auditable
- Human-in-the-loop approval on high-value actions
- No opaque 'black box' decisions on consequential outcomes
- Bias monitoring and fairness checks built in
- Documented capabilities and limits for each workflow
SOC 2 aligned
Infrastructure built on trust service principles.
- Security, availability and confidentiality controls in place
- Role-based access with least-privilege permissions
- Continuous monitoring and incident response procedures
- Vendor risk assessments on every third-party connection
- Regular penetration testing and vulnerability scanning
Our data principles
Full transparency
You always know what data we read, what we write back, and why. Complete documentation on request.
Audit-ready
Every reply, quote and booking is logged with a timestamp and decision trail your team can review.
Your data, your control
We never sell, share or repurpose your data. It stays in your systems — we automate the process around it.
UK data residency
Processing and storage stay within UK/EU jurisdictions. No unexpected cross-border transfers.
It's time to let every channel run itself
Enquiries come in everywhere. We make sure none of them get missed — and every one gets actioned automatically.
- Works with the tools you already use
- No enquiry left unanswered
- Handles the back-and-forth, not just the first reply
What enquiries cost you
Add your team's monthly wage bill and the hours they lose to enquiries each week.
Per week
£665
Per month
£2,880
Per year
£34,560
That's roughly 83 working days a year on enquiry admin, at an effective £55/hour. Most of it is work we can action for you.