Quote on request
Reads the spec from WhatsApp, prices it against your rate card, sends the PDF.
Products
Every query has an action behind it
Total Ops maps the intent of a message to the work it implies, then completes it — inside your autonomy rules.
Example packs
Pulls matching past work, photos and case studies for the customer's sector.
Availability & booking
Checks the diary with travel buffers and confirms the slot in-thread.
Invoice recovery
Staged WhatsApp and email chases that stop the moment payment lands.
Document requests
Certificates, insurance, method statements and statements sent on ask.
Daily ops brief
One morning summary of queries handled, money owed and anything stuck.
Query to action
Real examples
“What would a full rewire cost for a 3-bed semi?”
Action · Prices from your rate card with regional labour, sends a PDF quote and logs the opportunity.
“Have you done anything like this before?”
Action · Selects three closest past jobs with photos and outcomes, sends as an example pack.
“Can someone come Thursday morning?”
Action · Checks the diary and travel time, offers two slots, confirms and sends a calendar invite.
“Can you send your insurance and certifications?”
Action · Pulls the current documents, checks expiry dates and sends them in-thread.
It's time to let every channel run itself
Enquiries come in everywhere. We make sure none of them get missed — and every one gets actioned automatically.
- Works with the tools you already use
- No enquiry left unanswered
- Handles the back-and-forth, not just the first reply
What enquiries cost you
Add your team's monthly wage bill and the hours they lose to enquiries each week.
Per week
£665
Per month
£2,880
Per year
£34,560
That's roughly 83 working days a year on enquiry admin, at an effective £55/hour. Most of it is work we can action for you.
How we work
Book a meeting20 minutes, no prep needed
DiscussionWhere enquiries land and stall
Audit of systemsInbox, CRM, diary, rate card
DevelopmentYour actions built and tested
Roll outLive, monitored, tuned weekly
✓ Every channel running itself