This is what happens when enquiries stop eating the day. One of our customers is now running weekly growth roadmaps focused on people, innovation and talent development — work that was always important, but never urgent enough to make the diary.
Total Ops handles the repetitive back-and-forth, so their leadership team has the headspace to build the business instead of just running it.
✓More time for strategy, hiring and training
✓Fewer interruptions pulling staff away from billable work
✓Decisions made from data, not from a full inbox
The friction
You're Buried Actioning Enquiries All Day
Admin is eating your team’s man hours. Every message needs a reply — something drafted, actioned, checked, or chased. To grow, you need to make time for higher-value work which moves the business forward.
01
⚡ Losing the Edge
Customers message when it suits them. If you're not quick to reply, competitors are — and they book elsewhere.
02
💷 Paying in Hours, Not Just Money
Every enquiry actioned manually costs time — and that time is money spent on admin instead of growth.
03
📊 Flying Blind on Growth
No time to check reports, chase new work, or see what's actually happening — you're too busy firefighting the inbox.
The resolution
Make time for higher-value work
No drafting, chasing or checking — every enquiry is read, actioned and approved automatically, so the hours it used to cost go back into growing the business.
01Read
Never Miss the Moment
Every WhatsApp message and email is read and classified the moment it lands — pricing request, availability, complaint, chase — day or night.
✓Intent detection across WhatsApp, email and web forms
✓Reads photos, PDFs and spreadsheets attached to messages
Every action is logged the moment it happens, so you always know what's been sent, what's pending, and what needs a decision — without opening the inbox to check.
✓Full audit trail, exportable and reversible
✓Per-action autonomy and value thresholds
✓Approve, edit or reject from one queue
Fig. 03 — Approval gate
▶ Enquiry
?Action proposed, checked against your thresholdsRead, classified, threaded
Under threshold
✎Sends automaticallyLogged to audit trail
Over threshold
◧Held in queueYou approve or edit
Unclear intent
◎Escalated with contextAnswer taught back
⤓Validate against rules
Value thresholdsUser autonomy limitsSLA / escalation rulesAudit policy
✓ Every outcome logged, exportable and reversible
Stop wasting time. Start actioning queries.
200
Messages handled daily
50+
Businesses
5★
Google review rating
24/7
Runs around the clock
SECTOR BY SECTOR
The Industries That Trust Us
Whatever you do, we learn how enquiries work in your world — then handle them exactly the way your customers expect.
Estate Agents
Ask about a listing on WhatsApp, chatbot or email, and get matched to the right property with a viewing booked in — before another agent even replies.
40% faster viewing bookings
Dental Clinics
No more phone tag. Patients get matched to the next available slot the moment they message, and it's confirmed instantly — whichever way they got in touch.
Zero missed bookings
Beauty Salons & Spas
Pricing, availability, and the booking itself — handled in one reply, whether the client messaged on WhatsApp, your chatbot, or email.
3x more bookings converted
Accountants
Chasing documents used to mean chasing people. Now reminders go out, deadlines get tracked, and every reply is logged automatically.
3x more bookings converted
Law Firms & Conveyancers
Case updates and document requests are actioned the moment they land — so nothing sits waiting for a paralegal to get to it.
50% faster case turnaround
Marketing Agencies
New business enquiries get qualified, briefed and booked with a strategist automatically — and quiet proposals get chased without anyone leaving client work.
44% more discovery calls
Estate Agents
Ask about a listing on WhatsApp, chatbot or email, and get matched to the right property with a viewing booked in — before another agent even replies.
40% faster viewing bookings
Dental Clinics
No more phone tag. Patients get matched to the next available slot the moment they message, and it's confirmed instantly — whichever way they got in touch.
Zero missed bookings
Beauty Salons & Spas
Pricing, availability, and the booking itself — handled in one reply, whether the client messaged on WhatsApp, your chatbot, or email.
3x more bookings converted
Accountants
Chasing documents used to mean chasing people. Now reminders go out, deadlines get tracked, and every reply is logged automatically.
3x more bookings converted
Law Firms & Conveyancers
Case updates and document requests are actioned the moment they land — so nothing sits waiting for a paralegal to get to it.
50% faster case turnaround
Marketing Agencies
New business enquiries get qualified, briefed and booked with a strategist automatically — and quiet proposals get chased without anyone leaving client work.
44% more discovery calls
It's time to let every channel run itself
Enquiries come in everywhere. We make sure none of them get missed — and every one gets actioned automatically.
✓Works with the tools you already use
✓No enquiry left unanswered
✓Handles the back-and-forth, not just the first reply
IONOS Accountancy
Bright Bite Dental
Vysion Marketing
WhatsAppEnquiry
EmailEnquiry
Xero
QuickBooks
Sage
HubSpot
Salesforce
Slack
Microsoft 365
Google Workspace
Stripe
Shopify
Zapier
Calendly
Pipedrive